Refund and Cancellation Policy
Effective Date: April 15, 2025
At Artacron, we strive to provide the highest quality of service and client satisfaction. However, we understand that there may be situations where a refund or cancellation is required. Please review the following policy carefully before initiating a project or making a payment.
1. Cancellation Policy
- Before Work Begins: If you decide to cancel your project before any work has started, you are eligible for a full refund.
- After Work Has Started: If you choose to cancel the project after work has commenced, a partial refund may be issued based on the amount of work completed and time spent.
- Urgent/Critical Deliverables: Projects with urgent turnaround or special deadlines may not be eligible for cancellation after confirmation.
2. Refund Policy
Eligibility: Refunds are considered only if there is a valid reason such as:
- Non-delivery of service.
- Project not initiated within agreed timeframe.
- Major deviation from the initial project brief (on our part).
Non-Refundable Situations:
- If the client changes their mind after project initiation.
- Delays caused by client’s lack of communication or delayed inputs.
- Services already delivered or approved by the client.
- Refund requests made 7 days after delivery of work.
- Domain/hosting charges, third-party license fees, and paid tools are non-refundable.
Digital Products: Due to the nature of digital design and development services, once final files are delivered, no refunds will be issued.
3. How to Request a Refund or Cancellation
To request a refund or cancellation, please email us at hello@artacron.com with the following details:
- Your full name and contact information.
- Project name or order ID.
- Reason for cancellation or refund request.
We aim to process refund requests within 7-10 business days after review.
4. Chargebacks and Payment Disputes
If you have concerns about our service, please contact us before initiating a chargeback. Filing a chargeback without giving us an opportunity to resolve the issue will be considered a breach of terms, and you will forfeit any rights to a refund or further service.
Artacron reserves the right to take legal action in case of fraudulent disputes or chargebacks.
5. Policy Updates
Need Help?
f you have any questions or concerns, feel free to contact us at:
📧 Email: hello@artacron.com
🌐 Website: www.artacron.com
